FAQ – Securespend.com

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These are the most frequently asked questions about Securespend prepaid gift cards:

How Do I Use My SecureSpend Card?

To use your SecureSpend Card, simply present it when you are ready to pay. Here’s what to do:

  1. Select Payment Method: Choose “Credit” or “Debit” on the keypad.
  2. Sign or Enter PIN: Sign the receipt if you chose “Credit.” For “Debit,” you’ll need to enter a PIN. You can set a PIN of your choice; check the FAQ below for details on how to do this.
  3. Track Your Balance: As you use your card, the balance will decrease by the amount of each purchase, including taxes and any additional charges.
  4. Full Payment: You can use your card to pay the full amount of a purchase, including taxes, as long as there’s enough balance on the card.
  5. Split Payment: If you want to make a purchase that costs more than the balance on your card, tell the cashier before you complete the transaction. You can use your card along with another payment method to cover the total amount, but not all merchants allow this. Some might require you to pay the remaining balance with cash.

If you try to buy something that costs more than your card’s balance, the transaction might be declined. Always check with the merchant to see if they accept split payments.

When Can I Start Using My SecureSpend Card?

You can start using your SecureSpend Card immediately after purchasing it. The card is activated at the store. However, some retailers might hold the funds for up to 24 hours after purchase.

Where Can I Use My SecureSpend Card?

You can use your SecureSpend Card anywhere that accepts Visa debit cards or Debit Mastercard within the United States and the District of Columbia. The card cannot be used at merchants outside the United States, including online merchants.

How Do I Activate My SecureSpend Card?

Your SecureSpend Card is activated as soon as you buy it. Remember to sign the back of the card right away. Write down the card number and the customer service number on a separate piece of paper and keep it in a safe place in case your card is lost or stolen.

Can I Reload My SecureSpend Card?

No, the SecureSpend Card cannot be reloaded or returned once the balance is used up.

Can I Get Cash with My SecureSpend Card?

No, you cannot use the SecureSpend Card to withdraw cash from ATMs or get cash back at the point of sale.

What Are the Fees Associated with the Card?

There are no fees other than the initial purchase charge for the card.

Can I Share the Balances or Funds from One SecureSpend Card to Another SecureSpend Card?

No, you cannot transfer the balance or funds from one SecureSpend Card to another.

What Denominations Can I Purchase a SecureSpend Card In?

Most SecureSpend Cards are variable load cards, meaning you can load them with any amount between $20 and $500.

What Do I Do If My Card Is in an ON HOLD Status?

If your card is in an ON HOLD status, it cannot be used. Call the customer service number on the back of your card immediately for assistance.

What Billing Address Do I Use for Online Transactions?

Since your personal information isn’t linked to the card, use your mailing address as the billing address. This helps the merchant contact you if needed.

Why Is the Merchant Charging Me More Than What I Signed on My Receipt?

Some purchases, like at gas stations or restaurants, require a preauthorization where the merchant charges more initially.

  • Gas Stations: They might authorize up to $100 or the card’s full value to ensure enough funds are available.
  • Restaurants: They might add up to 20% to your total to cover the tip.

These preauthorized amounts are held until the merchant finalizes the transaction, which can take up to 7 business days.

How Are Merchandise Returns Processed?

If you return an item bought with your SecureSpend Card, the merchant will handle the refund. If the merchant credits your card, it might take some time for the refund to appear on your card balance.

Can I Use My SecureSpend Card at Gas Stations?

Yes, you can use your SecureSpend Card at gas stations. When you pay at the pump, the station might authorize up to $100 or the card’s full value, whichever is smaller, to ensure you have enough funds. To avoid this hold, pay inside with the cashier.

Can I Use My SecureSpend Card for Recurring Billing?

No, you cannot use your SecureSpend Card for recurring bill payments.

If I Lose My Card or It Gets Stolen, How Do I Get a Refund or a Replacement Card?

If your card is lost, stolen, or used without your permission, contact Customer Service immediately. Here’s what to do:

  1. Contact Immediately: Call Customer Service as soon as you realize your card is lost or stolen.
  2. Provide Information: You’ll need to provide your card number and other details. If you don’t have this information, we might not be able to help.
  3. Time Limit: You must report the issue within 60 days of the unauthorized transaction.
  4. Replacement Card: If we can issue a replacement card, it will have the same balance as the lost or stolen card at the time you reported it.
  5. No Refunds for Previous Transactions: Any amounts spent before you reported the loss or theft cannot be refunded.
  6. Processing Time: A replacement card may take up to 30 days to arrive.

How Do I Select a PIN for My SecureSpend Card?

You don’t need a PIN to use your SecureSpend Card, but you can set one if you want:

  1. First Time PIN Entry: If prompted for a PIN during a purchase, enter any 4-digit number of your choice. This sets your PIN.
  2. Manage PIN Online: Sign in to your account online and go to “Manage PIN” to reset it anytime.
  3. Customer Care: Call Customer Care at 1-833-563-8200 for assistance with setting or changing your PIN.

What Do I Do If I Forget My PIN?

If you forget your PIN, you can still use your SecureSpend Card for credit transactions. To reset your PIN:

  1. Online Account: Sign in to your account and select “Manage PIN” to set a new one.
  2. Customer Care: Call Customer Care at 1-833-563-8200 for help.

For more help and information, please visit our Securespend homepage, our Contact page, About page, FAQ and Securespend Balance Check page. Is Securespend safe? Yes. But check out our www.securespend.com security check to be sure.



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